`freshdesk_get_contact`

Pack: freshdesk · Connect: https://pipeworx.io/mcp (see Connect below for a single-pack URL)

No MCP client? Call it directly: GET https://gateway.pipeworx.io/v1/tools/freshdesk_get_contact for the schema, then POST the same URL with its arguments for the data.

Get full contact details by ID including name, email, phone, company, address, and ticket history.

Parameters

Name	Type	Required	Description
`_apiKey`	string	yes	Freshdesk API key
`_domain`	string	yes	Freshdesk subdomain
`id`	number	yes	Contact ID

Example call

Arguments

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 5678
}

curl

curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"freshdesk_get_contact","arguments":{"_apiKey":"your-freshdesk-api-key","_domain":"mycompany","id":5678}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('freshdesk_get_contact', {
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 5678
});

Response shape

Field	Type	Description
`id`	number	Contact ID
`name`	string	Contact name
`email`	string	Contact email address
`phone`	string \| null	Contact phone number
`company_id`	number \| null	Associated company ID
`address`	string \| null	Contact address
`created_at`	string	ISO timestamp
`updated_at`	string	ISO timestamp

Full JSON Schema

{
  "type": "object",
  "properties": {
    "id": {
      "type": "number",
      "description": "Contact ID"
    },
    "name": {
      "type": "string",
      "description": "Contact name"
    },
    "email": {
      "type": "string",
      "description": "Contact email address"
    },
    "phone": {
      "type": [
        "string",
        "null"
      ],
      "description": "Contact phone number"
    },
    "company_id": {
      "type": [
        "number",
        "null"
      ],
      "description": "Associated company ID"
    },
    "address": {
      "type": [
        "string",
        "null"
      ],
      "description": "Contact address"
    },
    "created_at": {
      "type": "string",
      "description": "ISO timestamp"
    },
    "updated_at": {
      "type": "string",
      "description": "ISO timestamp"
    }
  }
}

Connect

Add this to your MCP client config — every tool in the catalog, including this one — or use one-click install buttons:

{
  "mcpServers": {
    "pipeworx": {
      "url": "https://pipeworx.io/mcp"
    }
  }
}

Connect to just the freshdesk pack

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

freshdesk_get_contact