Freshdesk

live Data

Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

5 tools
0ms auth
free tier 50 calls/day

Tools

freshdesk_list_tickets

List tickets from Freshdesk. Supports filtering by status, priority, and pagination.

No parameters required.

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freshdesk_get_ticket

Get a single Freshdesk ticket by its ID. Returns full ticket details including conversations.

No parameters required.

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freshdesk_search_tickets

Search Freshdesk tickets using a query string. Supports Freshdesk filter syntax (e.g., "status:2 AND priority:3").

No parameters required.

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freshdesk_list_contacts

List contacts from Freshdesk. Supports pagination.

No parameters required.

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freshdesk_get_contact

Get a single Freshdesk contact by ID. Returns full contact details.

No parameters required.

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Test with curl

The gateway speaks JSON-RPC 2.0 over HTTP POST. You can test any pack directly from the terminal.

List available tools
bash 
curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H "Content-Type: application/json" \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/list"}'
Call a tool
bash 
curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H "Content-Type: application/json" \
  -d '{"jsonrpc":"2.0","id":2,"method":"tools/call","params":{"name":"freshdesk_list_tickets","arguments":{}}}'

Use with the SDK

Install @pipeworx/sdk to call tools from any TypeScript/Node project.

TypeScript 
import { Pipeworx } from '@pipeworx/sdk';
const px = new Pipeworx();
const result = await px.call("freshdesk_list_tickets", {});
ask_pipeworx 
// Or ask in plain English:
const answer = await px.ask("freshdesk mcp pack — helpdesk ticket and contact management via freshdesk api v2");