`helpscout_get_conversation`

Pack: help-scout · Connect: https://pipeworx.io/mcp (see Connect below for a single-pack URL)

No MCP client? Call it directly: GET https://gateway.pipeworx.io/v1/tools/helpscout_get_conversation for the schema, then POST the same URL with its arguments for the data.

Return one Help Scout conversation with full customer, inbox, assignee, tag, status, and timing details, optionally embedding its threads. Answers what happened in a specific support case.

Parameters

Name	Type	Required	Description
`conversation_id`	number	yes	Help Scout conversation ID
`include_threads`	boolean	no	Embed conversation threads; chat text can be truncated by Help Scout

Example call

Arguments

{
  "_apiKey": "your-helpscout-oauth-access-token",
  "conversation_id": 123456,
  "include_threads": true
}

curl

curl -X POST https://gateway.pipeworx.io/help-scout/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"helpscout_get_conversation","arguments":{"_apiKey":"your-helpscout-oauth-access-token","conversation_id":123456,"include_threads":true}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('helpscout_get_conversation', {
  "_apiKey": "your-helpscout-oauth-access-token",
  "conversation_id": 123456,
  "include_threads": true
});

Connect

Add this to your MCP client config — every tool in the catalog, including this one — or use one-click install buttons:

{
  "mcpServers": {
    "pipeworx": {
      "url": "https://pipeworx.io/mcp"
    }
  }
}

Connect to just the help-scout pack

{
  "mcpServers": {
    "help-scout": {
      "url": "https://gateway.pipeworx.io/help-scout/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

helpscout_get_conversation